General Terms & Conditions – Albania B2B

Last Updated: 14 January 2026

1. Introduction

These General Terms and Conditions (“Terms”) govern the relationship between Albania B2B (“Company”, “we”, “us”, “our”) and its business partners, clients, and users (“Client”, “you”).

By engaging our services, you agree to be bound by these Terms.

2. Scope of Services

Albania B2B provides:

  • B2B travel services (hotels, transfers, tours, concierge)
  • Destination management services (DMC)
  • Custom itineraries and luxury experiences
  • Supplier sourcing and coordination in Albania and surrounding regions

All services are provided on a B2B basis only, unless explicitly agreed otherwise.

3. Booking & Confirmation

  • All bookings must be submitted in writing (email, platform, or API).
  • A booking is considered confirmed only after written confirmation from Albania B2B.
  • Availability is subject to change until confirmed.

4. Pricing

  • All prices are quoted in EUR (€) unless otherwise specified.
  • Prices are net B2B rates and may exclude commissions unless agreed.
  • Prices may vary due to:
    • Seasonality
    • Supplier changes
    • Currency fluctuations
    • Availability

We reserve the right to adjust prices before confirmation.

5. Payment Terms

  • Payment terms are defined per agreement or invoice.
  • Standard terms:
    • Prepayment required before service delivery
    • Or credit terms (if approved)

Accepted methods:

  • Bank transfer
  • Online payment links
  • Other agreed methods

Late payments may result in:

  • Service suspension
  • Cancellation of bookings
  • Additional fees

6. Cancellation & Refund Policy

Cancellation policies depend on the specific service (hotel, tour, transfer).

General rules:

  • Free cancellation period (if applicable) will be specified
  • Late cancellations may incur partial or full charges
  • No-shows are 100% non-refundable

Refunds:

  • Processed only after supplier confirmation
  • May take 5–30 business days

7. Modifications

  • Changes to confirmed bookings are subject to:
    • Availability
    • Supplier approval
    • Possible additional costs

We will always try to accommodate changes but cannot guarantee them.

8. Client Responsibilities

The Client agrees to:

  • Provide accurate booking information
  • Ensure travelers have valid:
    • Passports
    • Visas
    • Insurance
  • Comply with local laws and regulations

Albania B2B is not responsible for:

  • Entry refusals
  • Visa issues
  • Personal documentation errors

9. Liability

Albania B2B acts as an intermediary between Client and service providers.

We are not liable for:

  • Acts or omissions of third-party suppliers
  • Delays, cancellations, or force majeure events
  • Personal injury, loss, or damage unless caused by our direct negligence

Our liability is limited to the amount paid for the service.

10. Force Majeure

We are not responsible for failure or delay due to events beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Strikes
  • Pandemics
  • Transportation disruptions

11. Confidentiality

Both parties agree to:

  • Keep confidential all business, pricing, and operational information
  • Not disclose sensitive data to third parties

12. Intellectual Property

All materials, itineraries, branding, and content remain the property of Albania B2B unless otherwise agreed.

13. Complaints

  • Complaints must be reported during the service or within 7 days after completion
  • We will investigate and respond within a reasonable timeframe

14. Governing Law

These Terms are governed by the laws of:

  • Albania (or Belgium if you prefer—tell me and I adjust)

Any disputes shall be resolved in the competent courts of that jurisdiction.

15. Amendments

Albania B2B reserves the right to update these Terms at any time. Updated versions will be published on our website.

16. Contact Information

Albania B2B
Email: [email protected]
Phone: +355693698222
Address: RR. Pjeter Bogdani, Tirana, Albania

Copyright © 2026 by Albania B2B – Travel